Accessibility Policy

  • Accessibility Policy

Last Updated: June 28, 2021

  1. Accessibility Policy
  2. Multi-Year Plan
  3. Skip's Statement of Commitment to Accessibility
  1. Accessibility Policy

    1. Scope

      1. This Policy applies to all operations that are owned by SkipTheDishes Restaurant Services Inc. (“Skip“, “we”, “our”, “us”, “the Company”). This applies to all employees, including those who are permanent, temporary, casual, part-time, or on fixed-term contracts, as well as individuals employed by Just Eat Takeaway.com affiliates. This Policy also applies to individuals who are authorized to represent Skip to customers or members of the public and who have agreed to comply with Skip’s internal policies.
    2. Purpose

      1. This Policy is intended to comply with the principles and guidelines set out in The Accessibility for Manitobans Act (AMA) and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The content is designed to meet the requirements of the Accessibility Standard for Customer Service (under the AMA) and the Integrated Accessibility Standards, Ontario Regulation 191/11 (IASR) (under the AODA), as well as Skip’s accessibility and inclusion goals throughout its Canadian operations.

      2. The Responsibilities described in Section 5 apply to all of Skip’s Canadian operations that the Company owns. If any barriers to Skip’s goods, services, or facilities are identified but cannot be removed or prevented, we seek to offer alternate ways to provide access to these goods, services, or facilities.
    3. Statement of Commitment to Accessibility

      1. SkipTheDishes Restaurant Services Inc. is committed to providing a safe, dignified, and welcoming environment for everyone. We are committed to providing accessible and inclusive services, goods, information, and facilities, wherever possible. The Company is committed to meeting the requirements of The Accessibility for Manitobans Act (AMA), the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and all applicable accessibility and human rights legislation in our operations throughout Canada. We strive to incorporate the principles of dignity, independence, integration, and equality of opportunity in all of our operations.
    4. Definitions

      The following terms are used in this Policy and have the following meanings:

      1. Accessible, Accessibility: products, services, facilities or environments that can be accessed, used by, or understood by all persons, including those with disabilities

      2. Accessible or Alternate Formats: include but are not limited to large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities

      3. Assistive Devices: any device used to assist persons with disabilities, including:

        • Mobility assistive devices, such as a cane, walker, wheelchair, electronic scooter, or similar device used to assist with mobility;
        • Communication devices, such as a hearing device, laptop computer, communication board, or similar device used to assist with communication; or
        • Medical devices, such as a personal oxygen tank or similar device used to assist with medical requirements of a disability
      4. Barrier: can be anything – including anything physical, architectural, technological, attitudinal, related to information or communications, or anything that is the result of a system, policy or practice – that hinders the full and equal participation in society of persons with a disability or functional limitation.

      5. Disability: any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment—or a functional limitation—whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

      6. Information: includes data, facts and knowledge that exists in any format, including text, audio, images, digital or print, and that conveys meaning

      7. Kiosk: an interactive electronic terminal, including a point-of-sale device, for public use that allows users to access one or more services or products

      8. Public spaces: As defined by the AODA, public spaces include:

        • Recreational trails/beach access routes;
        • Outdoor public eating areas like rest stops or picnic areas;
        • Outdoor play spaces, like playgrounds in provincial parks and local communities;
        • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals;
        • Accessible off-street parking;
        • Accessible on-street parking; and
        • Service-related elements like service counters, fixed queuing lines and waiting areas
      9. Service Animal: The Manitoba Human Rights Code and accessibility legislation definition of a "service animal" is an animal that has been trained to provide assistance to a person with a disability, for reasons relating to that person’s disability. As defined by the AODA, an animal is a service animal for a person with a disability if:

        1. The animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as an identifying vest or harness worn by the animal; or

        2. The person provides documentation from one of the following regulated health professionals confirming that the person requires the animal for reasons relating to a disability:

          1. A member of the College of Audiologists and Speech-Language Pathologists of Ontario.

          2. A member of the College of Chiropractors of Ontario.

          3. A member of the College of Nurses of Ontario.

          4. A member of the College of Occupational Therapists of Ontario.

          5. A member of the College of Optometrists of Ontario.

          6. A member of the College of Physicians and Surgeons of Ontario.

          7. A member of the College of Physiotherapists of Ontario.

          8. A member of the College of Psychologists of Ontario.

          9. A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario. O. Reg. 165/16, s. 16.
      10. Support Person: In relation to a person with a disability, a support person is any person who accompanies a person with a disability in order to help with communication, mobility, personal care, medical needs, or with access to goods, services or facilities.

      11. Web Content Accessibility Guidelines: refers to the World Wide Web Consortium (W3C) recommendations entitled Web Content Accessibility Guidelines (WCAG)
    5. Responsibilities

      1. Training

        1. SkipTheDishes Restaurant Services Inc. will provide required accessibility training to all employees. This training will be provided during the initial onboarding period, when changes are made to Skip’s accessibility policies or procedures, and when changes are made to accessibility legislation affecting regional employees.

        2. Accessibility training will cover, at minimum:

          • Principles, goals, and customer service standards of applicable accessibility legislation;
          • An overview of applicable Human Rights Code content that relates to persons with disabilities;
          • How to interact and communicate with people with various types of disabilities;
          • How to interact and communicate with persons with disabilities who use an assistive device or require the assistance of a service animal or support person;
          • What to do if a person is having difficulty accessing Skip’s goods, services, or facilities and wants to communicate a complaint or provide feedback to the Company; and
          • Details of Skip’s Accessibility Policy and procedures applicable to their role.
        3. The Company will also ensure that those who are involved in the development and approval of accessibility-related policies, practices and procedures are trained on applicable accessibility legislation and Human Rights Code content that relates to persons with disabilities.

        4. The Health and Safety Advisor will maintain training records for each Skip employee.
      2. Information and Communication

        1. SkipTheDishes Restaurant Services Inc. will provide information about the Company and its services, including public safety information, in accessible formats or with communication supports, upon request. The Company will also meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, based on relevant provincial accessibility legislation requirements, with any web content that the Company controls or manages.

        2. We will communicate with persons with disabilities in formats that take into account their disability and accessibility needs and, whenever possible, in the manner they request. Upon request, Skip will provide or arrange for the provision of accessible or alternate formats and communication supports for persons with disabilities, in a timely manner and at no additional cost to the individual. In addition to our standard text-based customer support system, we offer audio-based support services upon request.

        3. In the event that Skip determines information or communications cannot be provided in the format requested, the Company will provide the individual making the request with an explanation. The Company will also provide a summary version of the information or communication requested.
      3. Assistive Devices

        1. SkipTheDishes Restaurant Services Inc. is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from the Company’s goods and services. Employees will be trained on how to interact with persons with disabilities who use an assistive device. In the event that an individual experiences a barrier when attempting to use their assistive device to access the Company’s goods, services, or facilities, Skip employees will work with the customer to seek to provide alternate ways to accommodate their access request.
      4. Service Animals

        1. SkipTheDishes Restaurant Services Inc. is committed to welcoming persons with disabilities who are accompanied by a service animal on Company premises that are open to the public and other third parties. If a service animal is excluded by law from the premises (for example, in an area where food is being prepared in a commercial kitchen), then Skip will make every effort to enable the person with a disability to access the Company’s services in an alternate manner, if possible. Company employees will be trained on how to interact with persons with disabilities who require the assistance of a guide dog or other service animal.

        2. We recognize that customers may be accompanied by service animals when accessing Skip services, when receiving deliveries from independent contractors, or when visiting restaurants to collect pick-up orders. Independent contractors and restaurants are responsible for complying with all applicable laws, including the requirement to reasonably accommodate service animals.
      5. Support Persons

        1. SkipTheDishes Restaurant Services Inc. is committed to welcoming persons with disabilities who are accompanied by a support person. Company employees will be trained on how to interact with persons with disabilities who require the assistance of a support person.

        2. Any person with a disability who is accompanied by a support person will be allowed to access Company premises that are open to the public and other third parties. At no time will a person with a disability who is accompanied by a support person be prevented from having access to their support person while on the premises. Fees will not be charged for support persons for fadmission to Company premises.

        3. A person with a disability may be assisted by a support person in order to access Skip’s goods or services. For example, a customer who experiences a communication barrier when attempting to place an order may use a support person to place an order on their behalf.
      6. Notice of Temporary Disruption

        1. SkipTheDishes Restaurant Services Inc. will provide notice in the event of a planned or unexpected disruption in accessible services or facilities usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

        2. Property Operations for the facility in which SkipTheDishes Restaurant Services Inc. resides will post the notice at the location of the disruption of facilities or services and at the front entrance of the facility. For lengthy and planned disruptions, Skip will post a notice on its website at www.skipthedishes.com/accessibility-policy. The Company will communicate details of the disruption to employees and the public in means that are appropriate to the service disruption. This may include our social media sites, banner notifications on our app, emails when required, and notifications on our Interactive Voice Response (IVR) system.
      7. Accessibility Feedback

        1. Feedback regarding accessibility to goods and services and the manner in which Skip employees and volunteers interact with others is welcome and appreciated. Customer feedback assists us in identifying and removing barriers to accessibility in our goods, services, and facilities. Various contact methods are available to provide feedback and are listed on the Company website at www.skipthedishes.com/accessibility-policy.

        2. After placing an order, you can submit feedback regarding your order and delivery experience with SkipTheDishes, the restaurant, and the courier under Order History on your SkipTheDishes account. If you have additional feedback or comments, you can chat with us on our live chat.

        3. If the feedback relates to an issue with a current order or an order that the customer wants to place, then the customer service agent who initially receives the feedback will seek to resolve the issue directly with the customer. If the customer service agent cannot resolve the issue directly, the issue will be escalated to the next level of support. The escalation will include all order information and contact information, including the customer’s preferred method of contact.

        4. If the feedback does not relate to an issue with a current order or an order that the customer wants to place, or if the customer service agent receiving the feedback is unable to resolve the issue directly, then the customer service agent will direct the customer to the various online methods available to submit feedback, including the [email protected] email address.

        5. Within five business days, the SkipTheDishes Accessibility Office will provide a response to accessibility feedback. The Company will communicate with the individual providing feedback and will work with them to address and resolve complaints wherever possible. If necessary or if Company policies or procedures are affected, issues will be forwarded to the appropriate Company management team for further consultation or review.
      8. Establishment of Accessibility Policies and Plans

        1. SkipTheDishes Restaurant Services Inc. will create and maintain a multi-year accessibility plan outlining its strategy to identify, prevent and remove barriers and to meet its requirements under accessibility legislation. The Company will post its accessibility policy and multi-year accessibility plan on its website at www.skipthedishes.com/accessibility-policy and will provide these documents in an alternate format upon request.

        2. The Company will review and update its accessibility plan every two years, in consultation with members of its Accessibility Advisory Committee and other Skip employees interested in providing feedback during the review period.
      9. Procuring or Acquiring Self-Service Kiosks

        1. The Company will incorporate accessibility criteria and features when procuring or acquiring self-service kiosks, except where it is not possible or practical to do so. If it is not possible and practical to incorporate accessibility criteria when procuring or acquiring goods, the Company will provide an explanation upon request.
      10. Hiring (for applicants)

        1. SkipTheDishes Restaurant Services Inc. is committed to being inclusive in our hiring policies. We will notify the public that we will accommodate the needs of people with disabilities throughout our selection and hiring process. During the selection process, we will include the following paragraph in print and online job postings:

          SkipTheDishes Restaurant Services Inc. is committed to building a diverse team through inclusive recruitment and selection. We welcome and encourage applications from individuals from a variety of backgrounds, perspectives, and communities that we seek to serve. If you have an accommodation request during the selection process, please inform us as soon as possible at [email protected] and we will make every effort to fulfill your request.

        2. When scheduling an interview, we will ask applicants if they have any accommodation requests. If an interview candidate requests an accommodation, we will discuss their request with them and make every effort to fulfill their accommodation requests.
      11. Workplace information (for employees)

        1. Upon request by an employee, the Company will provide workplace information in an accessible or alternate format or offer communication supports when needed. Workplace information includes:

          • Any information employees need to perform their jobs (for example, job descriptions and manuals); and
          • General information that is available to all employees at work (for example, the Accessible Employment Policy, company newsletters, bulletins about company policies, and health and safety information).
        2. The Company will work with employees who request accommodations to determine how best to meet their needs and to provide accessible workplace information in a timely manner. We will work with employees with disabilities to develop individual accommodation plans. Where necessary, these plans will also include individual emergency response plans and information to assist during an emergency or evacuation.

        3. The Company will take into account any accessibility needs identified by employees during performance management, career development and redeployment processes.
      12. Design of Public Spaces

        1. When building or making major changes to public spaces of its facilities, the Company will ensure that accessible designs are incorporated wherever possible.
      13. Communicate accessibility policies

        1. The Company will inform all employees about policies to support people with disabilities. Its Accessibility Policy and Accessible Employment Policy will be reviewed with new employees when they are hired. If any Skip accessibility policies or procedures are modified, all current employees will be informed.

        2. The current SkipTheDishes Restaurant Services Inc. Accessibility Policy and Multi-year Accessibility Plan are available online at www.skipthedishes.com/accessibility-policy.
      14. Changes to existing Company policies

        1. SkipTheDishes Restaurant Services Inc. will modify or remove any existing Company policies that do not respect and promote the dignity and independence of people with disabilities.
    6. Contact SkipTheDishes Restaurant Services Inc.

      1. If you have any questions or feedback, accommodation requests, or would like to request a copy of any Company accessibility policies or plans in an alternate format, contact us at:

        SkipTheDishes Restaurant Services Inc.
        Accessibility Office
        Suite 410 - 242 Hargrave Street
        Winnipeg, MB R3C 0T8
        [email protected]dishes.com

  2. Multi-Year Plan

    1. Message from SkipTheDishes Restaurant Services Inc.

      SkiptheDishes Restaurant Services Inc. (“Skip”, “we”, “us” or “the Company”) is Canada's leading and largest food delivery network, with tens of thousands of restaurants coast-to-coast in hundreds of communities across Canada. Skip is proud to be a part of Just Eat Takeaway.com, a leading global marketplace for online food delivery. Our Company is committed to promoting safety and respect across the Skip network.

      We are also proud of our commitment to improving accessibility and inclusion by identifying, removing, and preventing barriers for people with disabilities. The Company realizes that providing an accessible and inclusive environment is a shared effort. As a community, all businesses and services must work together to make accessibility happen.

      As part of our commitment to increasing accessibility in our organization, we have prepared this Multi-year Accessibility Plan that will serve as a roadmap for management and employees to work towards becoming a more accessible and inclusive organization. The goals included in this plan will assist us in meeting the requirements of applicable provincial and federal accessibility legislation, including the Accessibility for Manitobans Act (AMA) and the Accessibility for Ontarians with Disability Act (AODA), as well as our own policies and goals related to identifying, removing and preventing accessibility barriers for persons with disabilities.

      Skip is committed to providing an environment in which all individuals have equal access to our services, in a way that ensures the dignity and independence of persons with disabilities. This includes creating and fostering an inclusive environment that is considerate and accommodating for all persons, regardless of abilities.

      SkipTheDishes Restaurant Services Inc. is also committed to meeting the requirements of applicable Human Rights legislation. We will continue to review, and change as necessary, any Skip policies, practices, and procedures in order to reflect changes made to any applicable legislation.

      This Plan has been reviewed by members of the Company Accessibility Advisory Committee and approved by our senior management team. We commit to reviewing the Plan annually and to using it as a resource to help us comply with applicable accessibility laws and to meet our own ongoing accessibility commitments and goals.

      SkipTheDishes Restaurant Services Inc.

    2. Purpose

      1. This Multi-year Accessibility Plan will:
        • Summarize the actions taken by Skip to identify, remove and prevent barriers for persons with disabilities;
        • Describe current and planned measures to ensure ongoing compliance with accessibility legislation;
        • Describe planned “beyond compliance” measures to achieve greater accessibility and inclusion for Skip employees and customers; and
        • Describe how the plan will be communicated internally and externally.
    3. Statement of Commitment to Accessibility

      1. SkipTheDishes Restaurant Services Inc. is committed to providing a safe, dignified, and welcoming environment for everyone. We are committed to providing accessible and inclusive services, goods, information, and facilities, wherever possible. The Company is committed to meeting the requirements of The Accessibility for Manitobans Act (AMA, the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and all applicable accessibility and human rights legislation in our operations throughout Canada. We strive to incorporate the principles of dignity, independence, integration, and equality of opportunity in all of our operations.
    4. Accessibility Policies and Procedures

      1. The current SkipTheDishes Restaurant Services Inc. Accessibility Policy and Multi-year Accessibility Plan are available online at www.skipthedishes.com/accessibility-policy.
    5. AMA and AODA Compliance Achievements

      1. SkipTheDishes Restaurant Services Inc. is committed to meeting all of The Accessibility for Manitobans Act (AMA) and Accessibility for Ontarians with Disabilities Act, 2005 (AODA) compliance requirements and deadlines for a large (50+ employees) business or non-profit organization. This includes filing accessibility compliance reports and status updates by the deadlines applicable to the Company.

        CategoryCompliance Requirement (AMA, AODA, or other applicable legislation)Compliance Status as of June 2021
        Customer Service and Accessibility TrainingProvide accessible and timely customer service training for employees to serve customers of all abilities
        Keep a written record of accessibility training provided
        Compliant
        Customer Service and Accessibility FeedbackCreate accessible ways for people to provide feedbackCompliant
        Emergency InformationProvide accessible emergency and public safety information
        Provide accessible emergency information to staff
        Compliant
        TransportationProvide accessible transportation servicesNot Applicable –
        Skip does not manage or provide transportation services
        Accessibility PoliciesCreate an accessibility policy
        Make the accessibility policy public at www.skipthedishes.com/accessibility-policy
        Compliant
        Accessibility PlanCreate a multi-year accessibility plan to help achieve accessibility goals
        Make the multi-year accessibility plan public at www.skipthedishes.com/accessibility-policy
        Compliant
        Self-service KiosksInclude accessibility features when purchasing or designing self-service kiosks – including any interactive electronic terminals that people use to pay parking fees, validate tickets, or access informationNot Applicable –
        Skip does not manage or provide self-service kiosks
        Accessible WebsitesEnsure new websites or old websites being significantly updated are accessibleWebsite update planned for 2021
        Employment PracticesMake employment practices accessible, including how the organization hires, retains, and provides career development opportunitiesCompliant
        Individual Accommodation and Return-to-work PlansDocument processes for developing individual accommodation plans and return-to-work plansCompliant
        Public InformationMake public information accessible when requestedCompliant
        New or Redeveloped Public SpacesMake new or redeveloped public spaces accessibleCompliant
        Accessibility ReportsFile accessibility reports based on stated deadlines in the AODACompliant
    6. Accessibility Achievements Beyond Compliance

      1. In addition to meeting its AMA and AODA compliance requirements, the Company has also accomplished a number of “beyond compliance” accessibility achievements. Key achievements include the following:
        • The Company has developed an Intranet site providing a range of accessibility resources and information to support all employees in contributing more effectively to accessibility and inclusion at Skip.
        • The Company participates in Mental Health Week annual activities, providing certified training for Mental Health First Aid (MHFA) within the workforce, as well as other mental health initiatives with its employees and local communities.
        • The Company offers its employees a range of mental wellbeing services, including our Employee Assistance Programs (EAP), as well as access to mental health apps and platforms.
        • The Company has developed a number of committees to promote inclusion at Skip, such as Women in Technology (WIT), a BIPOC committee, and a Mental Health Committee.
        • The Company has consulted with an external organization, Enabling Access, to review its AMA and AODA compliance status and to update or create accessibility documentation, including Company policies, procedures, and plans related to accessibility.
        • The recently renovated Winnipeg Skip headquarters exceeds the accessibility requirements of the AMA and similar legislation and provides a fully accessible workspace.
    7. Measures to Identify, Remove, and Prevent Barriers

      Those responsible for accessibility actions and initiatives within the Company use various measures to identify, remove, and prevent accessibility barriers.

      1. Identifying Barriers

        1. In order to meet or exceed AMA and AODA compliance requirements, Skip is committed to responding to employee, customer, and community feedback in identifying priorities to increase accessibility and inclusion, for employees, customers, and the public.
      2. Removing and Preventing Barriers

        1. Skip management and staff, with input from the Accessibility Advisory Committee, have identified the following goals and actions to remove and prevent accessibility barriers at the Company over the coming years. Key Company contacts, identified as Action Owners in the tables below, are responsible for ensuring that AMA and AODA compliance requirements and Company-identified accessibility goals and initiatives are carried out as per legislative and Company-determined deadlines.
      3. Policies, Procedures, and Plans

        1. Skip management and staff, including the Accessibility Advisory Committee, are committed to maintaining and reviewing the Company Accessibility Policy and Multi-year Accessibility Plan annually and updating a minimum of every five years. Reviewing the documents annually will help ensure that the Company continues to work towards greater accessibility and inclusion and accomplishes its accessibility goals as planned. It also enables the organization to produce an accurate and informative annual accessibility status report, as well as AODA compliance reports when required.

        2. In addition, any Company policies that present barriers to accessibility, diversity, and inclusion will be revised to remove identified barriers.

          Accessibility GoalAction OwnerTarget Completion Date
          Ensure that the SkipTheDishes Restaurant Services Inc. Statement of Commitment to Accessibility is shared broadly within the Company and also made available to the publicCommunications, Health and Safety AdvisorJune 30, 2021
          Work with respective landlords, tenants, and property managers to ensure that updated emergency plans are in place and available in an accessible format for employees and members of the publicHealth and Safety AdvisorDecember 31, 2021
          Ensure that Company procurement policies and documents (for example, RFPs) include specific accessibility requirements, where possibleLegalJune 30, 2021
          Review existing policies and procedures with an accessibility, diversity and inclusion lens and develop and implement action plans to address identified barriersHealth and Safety Advisor, Human Resources, LegalOngoing
          Review the multi-year accessibility plan and status of accessibility goals annually and update plan when required (currently a minimum of every five years)Health and Safety AdvisorAnnually
          Prepare annual accessibility status updates following review of multi-year accessibility planCommunications, Health and Safety AdvisorAnnually
          File AODA compliance reports based on legislation deadlinesHealth and Safety Advisor, LegalJune 30, 2021, and December 31, 2023
      4. Training

        1. The Company is committed to ensuring that its employees receive training on applicable provincial and federal accessibility and human rights laws (for example, in Manitoba, training will be provided on the AMA and content in the Manitoba Human Rights Code as it pertains to people with disabilities). In addition, training will be provided on SkipTheDishes Restaurant Currently, all employees complete required training within two weeks of their employment start date.

        2. Refresher training is provided when changes are made to accessibility legislation or Company accessibility policies and procedures.

        3. The Company also ensures that those providing products or services on behalf of the Company or participating in development or approval of Company policies confirm that their staff have received accessibility training similar to Company employees.

          Accessibility GoalAction OwnerTarget Completion Date
          Provide updated refresher training on Emergency and Safety procedures for employeesHealth and Safety AdvisorDecember 31, 2021
          Provide training on creating accessible information and communication to all Skip content creatorsCommunications, MarketingDecember 31, 2021
          Incorporate accessibility in healthy workplace programs, and training and development programs and eventsHealth and Safety AdvisorDecember 31, 2025
      5. Customer Service

        1. The Company is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. The Company is also committed to ensuring that it provides people with disabilities with integrated and equitable services and access to our goods and services in the same place and in similar way as other members of the public.
      6. Information and Communication

        1. The Company is committed to making information and communications accessible to persons with disabilities. This includes a commitment to ensuring both print and online information is accessible to employees and the public, including emergency and safety information and website content. The Company is also committed to making every effort to provide information in alternate formats requested by people with disabilities.

          Accessibility GoalAction OwnerTarget Completion Date
          Make all public Skip websites and web content compliant with WCAG 2.0 level AA guidelines (excluding live captioning and audio description)Product TeamJune 30, 2021
          Provide resources to ensure that all Skip content creators are trained in how to create information in accessible formats (e.g., accessible Word, PowerPoint, and PDF documents) and with accessible content (e.g., clear language and appropriate terminology)Product TeamJune 30, 2021
          Ensure that all Skip services, software, and apps are compatible with common personal assistive technologies, such as screen readers and other software aidsProduct TeamDecember 31, 2022
      7. Employment

        1. The Company is committed to providing fair and accessible employment opportunities at all stages of the employment cycle. This includes ensuring accessible recruitment and selection processes, creating individualized workplace emergency response plans, and providing formal written accommodation and return to work plans. All processes involve consultation with the employee or potential employee, when requested. The Company is also committed to informing all employees of policies and procedures that support employees with disabilities.

          Accessibility GoalAction OwnerTarget Completion Date
          Ensure that employee accessibility and accommodation requests are addressed and reviewed on a regular basis, upon request by employees and during annual performance reviewsEmployee RelationsOngoing, with annual reviews
          Continue to ensure that employees receive AMA and AODA and accessibility training in a timely manner, including information covering general legislation, customer service, relevant Human Rights Code content, and Company accessibility and related policies required for staff to perform their roles effectively and inclusivelyHealth and Safety AdvisorOngoing, with annual reviews
          Update employee onboarding documentation and policies to ensure content is provided in plain language and in accessible formatsHealth and Safety AdvisorDecember 31, 2021
      8. Built Environment or Design of Public Spaces

        1. The Company is committed to ensuring that, wherever possible, newly constructed or redeveloped built environments and public spaces are designed in a way that takes into consideration the prevention or removal of barriers.

          Accessibility GoalAction OwnerTarget Completion Date
          For renovations at Winnipeg Skip Operations Centre of Excellence, ensure that all accessibility requirements of the AMA and similar legislation are achieved or exceeded during the planned retrofit of the physical spaceProperty OperationsFall 2021
          For new Toronto Skip location, ensure that all accessibility requirements of the AODA and similar legislation are achieved or exceeded in the new physical spaceProperty OperationsDecember 2021
          For new Calgary Skip location, ensure that accessibility requirements of all relevant legislation are achieved or exceeded in the new physical spaceProperty OperationsDecember 2021
    8. Communication of the Plan

      1. The 2020-2025 Multi-year Accessibility Plan (MYAP) will be shared with SkipTheDishes Restaurant Services Inc. employees and with the broader community. The MYAP will be available on the Company website at www.skipthedishes.com/accessibility-policy and upon request. Every effort will be made to provide the document in alternate formats upon request.
    9. Contact Us

      Accessibility Office
      SkipTheDishes Restaurant Services Inc.
      410 – 242 Hargrave Street
      Winnipeg, MB R3C 0T8
      [email protected]

  3. Skip's Statement of Commitment to Accessibility

    SkipTheDishes Restaurant Services Inc. is committed to providing a safe, dignified, and welcoming environment for everyone. We are committed to providing accessible and inclusive services, goods, information, and facilities, wherever possible. The Company is committed to meeting the requirements of The Accessibility for Manitobans Act (AMA), the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and all applicable accessibility and human rights legislation in our operations throughout Canada. We strive to incorporate the principles of dignity, independence, integration, and equality of opportunity in all of our operations.

    1. Accessibility Policies and Procedures at SkipTheDishes Restaurant Services Inc.

      For more information on accessibility at SkipTheDishes Restaurant Services Inc. or to access our Accessibility Policy or Multi-year Accessibility Plan online, go to www.skipthedishes.com/accessibility-policy.

    2. Contact Us

      If you have any questions or feedback, accommodation requests, or would like to request a copy of our accessibility policies in an alternate format, contact us at:
      SkipTheDishes Restaurant Services Inc.
      Accessibility Office
      Suite 410 - 242 Hargrave Street
      Winnipeg, MB, R3C 0T8
      [email protected]