FAQ

SkipTheDishes is a better way to order food online. Skip lets you easily find and order food from your favourite restaurants, so you can get back to your busy life. We've modernized food delivery to provide you convenience, control, and accuracy.

Skip delivers in 100+ cities in Canada. Check out our homepage for the full list of cities.

Step 1: Choose a restaurant

Begin by entering your address on the homepage and press “Find Restaurants In Your Area”. SkipTheDishes will display the restaurants that deliver to your location or are available nearby for pickup. You can indicate what time you would like the food and whether it is for pickup or delivery. You’re ready to pick the restaurant you want to order from.

Step 2: Place order

Once you’ve selected your restaurant, it’s time to choose your food. Browse the restaurant’s menu and select your food and drink choices. Once you’ve finished adding your favourite meal items, press the “Checkout” button. Don’t forget to add cutlery to your order!

Step 3: Checkout

Confirm your order and choose to either pay online or with cash upon pickup or delivery. Your order is immediately sent to the restaurant. Once your order is placed, you’ll be taken to the Order Tracker, where you’ll receive live order updates and real-time GPS tracking of your assigned courier. Accidentally closed the Order Tracker? Just click on the “Track Your Order” link provided in your confirmation email or click on “Order History” section of your SkipTheDishes Account and click on “Track Order”.

After submitting your order, you will see your confirmation on the Order Tracking page. This means that your order has been sent to the restaurant. You’ll be able to see when the restaurant has confirmed your order in the Order Tracker.

Occasionally a restaurant can’t accept your order. If this happens, Skip will contact you as quickly as possible via phone or email. If you paid online with your credit or debit card, you will be refunded for the entire purchase.

You can check the status of your order anytime by going into your Order History and click on “Track Order”.

Yes! You can see exactly where your courier is with live GPS tracking. Some restaurants use their own couriers. In those cases, GPS tracking is not available.

After you place an order with SkipTheDishes, you can submit feedback from your experience with the restaurant and courier under Order History on your SkipTheDishes account.

If you have further feedback or comments, chat with us on our live chat.

Enter your voucher code in the Add Voucher bar at the Checkout before placing your order. The voucher will be applied to your Food and Beverage Subtotal. You cannot use vouchers on alcohol delivery orders or cash orders.

SkipTheDishes is not involved with food preparation and is not responsible for issues or allergies resulting from ordered food. All dishes may contain traces of allergens (i.e. wheat, gluten, milk, soya, peanuts, etc). If you have a food allergy or intolerance (or someone you’re ordering for has), contact the restaurant directly to inform them of the allergy/food intolerance and where available, read what the restaurant has to say about allergies on their website, before placing your order. Please see the Terms of Service for more information.

If the restaurant hasn’t accepted your order yet, you still have the option to cancel.

Here's how:

1. Go to Order Tracker.
2. Tap the “Cancel Order” button at the top of your screen.

If the restaurant has accepted your order and you’d still like to cancel, chat with us online and we can help! Please note that if the restaurant has already started preparing your order, we will not be able to issue a refund.

Please check the Order History page and click “Track Order” to view the live order updates.

If the restaurant does not have GPS tracking, they are using their own delivery service. If it’s before the estimated delivery time, allow the restaurant to continue preparing your food. If the estimated delivery time has passed, your food should be with you shortly.

If it is past the estimated time range of delivery, and your food hasn’t arrived, you can chat with us.

After the restaurant has confirmed your order, the closest courier will soon be assigned to pick up and deliver your order. Our system accounts for the time restaurants need to prepare the food, so it may wait to assign a courier until the food is almost ready. We work hard to make sure your food is picked up and delivered to you.

You can confirm the details of the order you placed by checking the order confirmation email or by viewing the order in your Order History.

The restaurant is responsible for preparing and packaging your food. If something is incorrect or you have feedback, please let us know, and we’ll work with the restaurant to make things right. Live chat with us with the details of your order and your order number.

The ETA uses live GPS tracking, so it updates in real-time. Anything that causes a delay, such as busy kitchens, traffic jams, poor weather, concerts, etc., will cause the ETA to adjust accordingly.

There’s no minimum order size on SkipTheDishes! Delivery fees are determined by your distance from the restaurant. This can be viewed for each restaurant once you’ve entered your address and in the order summary box on the right-hand side of your screen when placing your order. Alternatively, you can enter your address on the homepage and a list of available restaurants and their associated delivery fees will appear.

Your courier receives 100% of the delivery fee and tip provided. It’s up to you on how much you would like to tip.

Yes, SkipTheDishes employs all security standards and uses leading North American payment providers, Stripe and Adyen, to deliver secure and reliable payment solutions that make the customer experience convenient and dependable.

SkipTheDishes does not share your credit card information with anyone. You can view our privacy policy.

If you forgot your password, click here to reset it. You will then need to provide your registered email address so that we can send you an email that will allow you to reset your password.

Your username is simply your email address. If you don’t have an account yet, click here.

Your previous orders can be viewed by accessing Order History in your user account folder.

You can change your password in your Account Settings when logged in.

Let us know which restaurant you have in mind by sending an email to support@skipthedishes.com.

It would also be great if you tell the restaurant's owner or manager about SkipTheDishes and that you would like them featured on the website.

Interested in featuring your restaurant on SkipTheDishes? You can get more info at https://restaurants.skipthedishes.com/application, fill out a form and we’ll have a member of our team get back to you right away.

Easy! Take a look at our current open positions here.

Don't see a role that fits your profile? Apply with a general application.