FAQ

Step 1: Choose a restaurant or retail partner.

Begin by entering your address on the homepage and press “Find Restaurants In Your Area”. Skip will display the restaurants that deliver to your location or are available nearby for pickup. You can indicate what time you would like the food and whether it is for pickup or delivery. You’re ready to pick the restaurant you want to order from.

Step 2: Place order

Once you’ve selected your restaurant, it’s time to choose your food. Browse the restaurant’s menu and select your food and drink choices. Once you’ve finished adding your favourite meal items, press the “Checkout” button. Don’t forget to add cutlery to your order!

Step 3: Checkout

Confirm your order and choose to either pay online or with cash upon pickup or delivery. Your order is immediately sent to the restaurant. Once your order is placed, you’ll be taken to the Order Tracker, where you’ll receive live order updates and real-time GPS tracking of your assigned courier. Accidentally closed the Order Tracker? Just click on the “Track Your Order” link provided in your confirmation email or click on “Order History” section of your Skip Account and click on “Track Order”.

After submitting your order, you will see your confirmation on the Order Tracking page. This means that your order has been sent to the restaurant. You’ll be able to see when the restaurant has confirmed your order in the Order Tracker.

Occasionally a restaurant can’t accept your order. If this happens, Skip will contact you as quickly as possible via phone or email. If you paid online with your credit or debit card, you will be refunded for the entire purchase.

You can check the status of your order anytime by going into your Order History and click on “Track Order”.

Yes! You can see exactly where your courier is with live GPS tracking. Some restaurants use their own couriers. In those cases, GPS tracking is not available.

After you place an order with Skip, you can submit feedback from your experience with the restaurant and courier under Order History on your Skip account.

If you have further feedback or comments, chat with us on our live chat.

Enter your voucher code in the Add Voucher bar at the Checkout before placing your order. The voucher will be applied to your Subtotal. You cannot use vouchers on alcohol delivery orders or cash orders.

Skip is not involved with food preparation and is not responsible for issues or allergies resulting from ordered food. All dishes may contain traces of allergens (e.g., wheat, gluten, milk, soya, peanuts, etc). If you have a food allergy or intolerance (or someone you’re ordering for has), contact the restaurant directly to inform them of the allergy/food intolerance and where available, read what the restaurant has to say about allergies on their website, before placing your order. Please see the Terms of Service for more information.

If you're experiencing an issue with a voucher code, here are a few key details to note:

• Make sure you’re entering your voucher code at the checkout when placing an order
• Ensure you are meeting the minimum order requirement, if applicable
• Vouchers cannot be combined with other vouchers
• Vouchers are not eligible on alcohol orders
• Some vouchers may not be used on pre-orders

Be sure to check the original communication for any details on limitations, expiry, etc.

You can add special delivery instructions at the checkout when placing an order. Instructions are useful to provide buzz-codes, ask the courier to call you upon delivery, or help direct your courier exactly where to leave your order.

Some partners, who have the ability to deliver orders using their own staff, may opt to manage their own deliveries. In these cases, courier tracking is not available, and the restaurant or retailer is responsible for the order's accuracy and packaging.

Skip is partnered with many alcohol vendors, which age-verified customers can order from. When proceeding to the checkout with age-restricted items, you must enter the full name and date of birth exactly as depicted on your ID. Upon arrival, the courier will verify your ID, and only deliver your order if the information matches what was entered at the checkout.

Note: vouchers cannot be used on alcohol orders.

If the restaurant or retailer hasn’t accepted your order yet, you still have the option to cancel.

Here's how:

Go to Order Tracker in the Skip app or on the website.Tap the “Cancel Order” button at the top of your screen. If the business has accepted your order and you’d still like to cancel, chat with us online or from the app and we can help!

Please note that if the restaurant or retailer has already started preparing your order, we will not be able to issue a refund.

Please check the Order History page and click “Track Order” to view the live order updates.

If the restaurant does not have GPS tracking, they are using their own delivery service. If it’s before the estimated delivery time, allow the restaurant to continue preparing your food. If the estimated delivery time has passed, your food should be with you shortly.

If it is past the estimated time range of delivery and your order hasn’t arrived, you can chat with us from the top navigation on the website or in the app.

After the restaurant has confirmed your order, the closest courier will soon be assigned to pick up and deliver your order. Our system accounts for the time restaurants need to prepare the food, so it may wait to assign a courier until the food is almost ready. We work hard to make sure your food is picked up and delivered to you.

You can confirm the details of the order you placed by checking the order confirmation email or by viewing the order in your Order History. With most orders, the business is responsible for preparing and packaging your delivery. With some retailers, however—often pharmacies, alcohol vendors, or grocery stores—your order is completed through Skip Shop + Pay, a process in which the courier actually shops for your order, checks out, packs it, and then delivers it to you.

If something is missing, poorly-packaged, or somehow just not quite right, please let us know, and we’ll help follow up.

To report the issue using Skip’s self-serve refund process, go to “Orders” and find your recent order. Click on the order menu (three dots), and then “Get Help”, which will list possible issues with your order. You’ll need to select the affected items from your order and our system will assess whether they are eligible for a refund. Alternatively, you can get help by selecting the profile icon to go to your account and scroll until you reach “Need Help?”

If you still require further assistance, please feel free to chat with us!

The ETA uses live GPS tracking, so it updates in real-time. Anything that causes a delay, such as busy kitchens, traffic jams, poor weather, concerts, etc., will cause the ETA to adjust accordingly.

If one or more of the items you’ve ordered from a retailer at which your courier is in charge of shopping for your order, you’ll be automatically refunded in Skip Credits for the missing items.

If many of the items you’ve ordered are out of stock, you’ll be offered a window of time to cancel your order, otherwise we will deliver the available items and refund you in Skip Credits for the missing ones.

If all of the items you’ve ordered are out of stock (bummer), your order will be automatically cancelled and a full refund in Skip Credits will be issued to your account.

Skip works closely with restaurant partners to ensure your food is packaged properly. Couriers are never allowed to open bags, and are expected to follow all provincial food safety and handling regulations.

Sorry if we’ve kept you waiting. Please bear in mind that the delivery time provided are estimates only, and orders generally arrive within 10 minutes of the ETA. You can track your order’s progress on the tracking tab, where you’ll see the latest order updates.

Once an order is marked as delivered, you can check if the courier submitted a photo of your order at the delivery location. If you live in an apartment, it may be helpful to check the lobby. You can also contact the courier using the chat feature for up to 7 minutes post-delivery.

For good measure, double check your delivery address, including unit number and special instructions, and if you're unable to locate the order, please reach out for support.

Delivery times can vary depending on the time it takes for the restaurant or retailer to prepare your order, traffic conditions, and the weather.

Should your order take longer than estimated, we’ll let you know we’ve got a lot on our plate. You can find the most up-to-date information on the Order Tracker, and once your order is collected, you can contact the courier directly using the chat feature.

If your courier hasn’t responded or the order is significantly delayed (15+ minutes), please reach out to our support team. We’re here to help!

You might see a pop-up on the Order Tracker to let you know your courier is making a quick stop along the way. Sometimes, couriers may deliver more than one order at a time if the deliveries are along a similar route. This helps improve overall efficiency and reduces delivery times for everyone. Don’t worry — any extra stops are already accounted for when estimating your delivery time, so your order should still arrive when expected.

Once a partner accepts your order, we can’t always guarantee that it can be changed because they may have already started to prepare your order. Additional items or changes that are associated with an added cost may not be guaranteed, as we do not take additional card payments over call or chat.

For items or changes to food orders that do not carry an additional cost, such as cutlery or napkins, please feel free to contact the restaurant directly or chat with us. We'll be happy to help!

You can chat with your courier from the moment they arrive at the restaurant or retail partner’s location until 7 minutes after your order is marked as delivered. Located on the "Order Tracking" page, this feature allows you to provide additional delivery details or check your order's status.

Note: Chats with couriers are monitored for abusive and other unacceptable content, so we can maintain a professional interaction.

If you've ordered to the wrong address and the order hasn't been accepted by the restaurant or retailer yet, you can click the "Cancel Order" button on the tracking page.

If the order has already been accepted but not yet collected, please reach out to our support team.

If your order has already been collected, you can reach out to the courier directly using the courier chat feature.

We recommend you delete any old or unused saved addresses. Here's how:

• Log in to your Skip account and click the address bar at the top of the page
• Click the “Edit” button on the right side of “Select Your Location”
• Click the “X” on the right of the address you'd like to remove
• A pop-up will ask: “Are you sure you want to delete this address?”
• Click “Delete”

To delete a saved address on your Skip account from our website:

• Log in to your Skip account and click the drop-down menu attached to the address currently being used
• Click the “Edit” button on the ride side of “Select Your Location”
• Select the “X” to the right of any address you’re looking to remove

Delivery fees are determined by your distance from the business. This can be viewed for each business once you’ve entered your address and in the order summary box on the right-hand side of your screen when placing your order. Alternatively, you can enter your address on the homepage and a list of available businesses and their associated delivery fees will appear.

Couriers receive 100% of the tip provided. It's up to you how much you would like to tip.

Yes. Skip takes all necessary precautions to keep your information safe. We use leading North American payment providers, Stripe and Adyen, and up-to-date authentication methods, such as Visa Secure, for secure and reliable payment solutions and ensure that payments are made by legitimate card-holders.

Skip does not share your credit card information with anyone. You can view our privacy policy for details.

Skip accepts all major credit card brands including Visa, Mastercard, American Express, Discover, Diners Club International, Union Pay, as well as 20+ international card brands supported through Discover. We also accept debit cards that are co-branded with a credit card (e.g., Interac Visa Debit) and, of course, Skip gift cards.

In addition, customers can pay for their orders using Apple Pay (iOS only) and Google Pay (Android only) on our mobile apps.

Yes. Skip takes account security very seriously, and we’ll prompt you to reset your password if we detect any suspicious activity.

See account security for more information on keeping your account and saved card details safe.

Yes. Skip also accepts debit cards when added at checkout and through Apple Pay or Google Pay wallet. In addition, you can find Skip gift cards for sale through our app, site, and at select stores, which can be used to place orders using our private currency, Skip credits.

On top of delivering your order correctly and in a reasonable timeframe, our goal is to deliver the best service for you and all our customers. Sometimes that means including a small service fee with your order. It goes toward improving the Skip app and website, and making sure your experience with us is as seamless as possible.

The service fee is calculated as a percentage of your order subtotal. The service charge applying to your order may vary depending on a number of factors, including the business you select and the value of the items in your order. You can find the exact amount listed on the payment page at checkout.

If you notice an unauthorized charge from Skip or SkipTheDishes on your credit card, you may be a victim of fraud. In this case, a malicious third party may have used your credit card or credit card information to make a fraudulent purchase with Skip, even if you do not have an account with us.

Skip will never knowingly charge your credit card or any online payment method without your consent. Read our Privacy Policy for more on how we protect your information.

If you’ve noticed unusual activity on your Skip account, we strongly recommend that you change your password immediately. Notify our support team using the chat function in the app or on our website, or by emailing support@skipthedishes.ca, and we’ll help you secure your account.

We also strongly recommend you immediately contact your financial institution and payment card provider in the case that a malicious third party has accessed that information.

To delete a saved card on the app: Log in to your Skip account and click the profile icon in the top right corner Click the gear icon beside “Your Account” Select “Saved Cards” Swipe left on the card you’d like to delete

To delete a saved card using the website: Log in to your Skip account and click on your name in the top right corner Select “View Account” Select “Payment Options” Click the “X” next to each card you’d like to delete

New cards can be added at the checkout when placing an order.

Payments can fail for all kinds of reasons, but here are a few things worth double-checking:

• Make sure you typed in the card details correctly
• Check your card hasn’t expired
• Connectivity issues: check your internet connection for stability
• Use the website instead of the app or vice versa
• Reach out to the bank to confirm if the issue is on their end

If you're still experiencing an issue, please reach out to our support team.

Skip is committed to communicating with persons with disabilities in formats that take into account their disability and accessibility needs and, whenever possible, in the manner they request.

With Contactless Delivery, the courier will leave your order at your doorstep to limit unnecessary contact. You can request that your courier call or text you when the food is delivered at your requested location. Make sure the phone number on your Skip profile is accurate and that you or your support person track the status of your order.

Customer feedback assists us in identifying and removing barriers to accessibility. Various contact methods are available to provide feedback and are listed on our website at https://www.skipthedishes.com/accessibility-policy.

After placing an order, you can submit feedback regarding your order and delivery experience with Skip, the restaurant, and the courier under Order History on your Skip account. If you have additional feedback or comments, you can chat with us through Live Chat.

If your feedback relates to an issue with a current order or an order that you want to place, the Live Chat agent who initially receives the feedback will resolve the issue with you directly. If the Live Chat agent cannot resolve the issue directly, the issue will be escalated to the next level of support. The escalation will include all order information and contact information, including your preferred method of contact.

If the feedback does not relate to an issue with a current order or an order that you want to place, or if the Live Chat agent receiving the feedback is unable to resolve the issue directly, the Live Chat agent will direct you to the various online methods available to submit feedback, including the accessibility@skipthedishes.com email address.

Within five business days, the Skip Accessibility Office will provide a response to your accessibility feedback. We will communicate with the individual providing feedback and will work to address and resolve complaints wherever possible. If necessary, or if policies or procedures are affected, issues will be forwarded to our Legal team for further consultation or review.

A person with a disability may be assisted by a support person in order to access goods or services through Skip. For example, a customer who experiences a communication barrier when attempting to place an order may use a support person to place an order on their behalf.

Our current Accessibility Policy and Multi-Year Accessibility Plan be be viewed online at https://www.skipthedishes.com/accessibility-policy.

Contactless delivery is an easy way to get food delivered that limits unnecessary contact between customers and couriers. Depending on the latest app version, you may have the option at the checkout to choose between contactless delivery or hand over in-person, with the exception of alcohol orders, which always require proof of identification and age of majority at the door.

With contactless delivery, the courier will leave your order at your doorstep to limit unnecessary contact. Make sure you check that the phone number on your Skip profile is up-to-date. Your courier may call you when your order is delivered. And don’t forget to keep your eye on the Order Tracker for real-time updates!

Skip is a better, easier way to order whatever you need for a happier, more hassle-free day. A few taps in the Skip app gives you the ease and convenience of ordering your favourite takeout, groceries, pharmacy items, alcohol, flowers, pet supplies, household essentials and more, and having them conveniently delivered right to your door. So you can skip to the good part.

Skip offers delivery and pickup in 450+ cities and towns across Canada. Check out our homepage for the full list of cities.

If you're looking for deals, check your email inbox, your "My Skip" tab, or click "Offers" on the home page. And be sure to keep an eye out on our social pages for even more savings!

If you're not receiving promotions, make sure you have promotions turned on in the notification settings. Head to your Profile > Account Settings > Notification Settings. Under Push Notifications, tick “Yes” to Network and Promotions to enable promotions.

Joining Skip+ unlocks a world of endless savings, exclusive perks, and VIP experiences from some of Canada’s favourite brands. For information about the Skip+ membership program, visit our page here.

For information about the Skip Rewards, please visit our page here.

For information about Gift Cards, visit our page here.

For some retailers, such as pharmacies, alcohol vendors, or grocery stores, your order may be delivered using Skip Shop + Pay, for which the courier actually shops for your order, checks out, packs it, and then delivers it to you.

If an item is out of stock on a Skip Shop + Pay order, a notification will be sent for you to review and approve a suggested replacement. If no suitable replacement is available or you choose not to accept the one being suggested, you will not be charged for the out-of-stock item. This notification is valid for 2 minutes—in order to keep the courier moving!

When you place a Shop & Pay order, we issue a temporary authorization hold on your payment method based on the estimated total, which is typically 25% higher than your initial order total. This ensures funds are available but does not deduct the amount from your account, much like when you pay at the pump for gas.

Once your order is finalized—taking into account any out-of-stock items, replacements, or price adjustments—the hold is updated, and you’re charged the final amount. Any difference between the authorization and the final charge will be adjusted accordingly, with unused funds being released by your bank or financial institution.

If you have available Skip credits, they’ll be used when the courier has finished collecting your order

Even though you may have Skip Points, they unfortunately cannot be applied to orders that require pre-authorized payments.

For information about the Skip pay, please visit our page here.

If you forgot your password, click here to reset it. You will then need to provide your registered email address so that we can send you an email that will allow you to reset your password.

Your username is simply your email address. If you don’t have an account yet, click here.

Your previous orders can be viewed by accessing Order History in your user account folder.

You can change your password in your Account Settings when logged in.

You can update your phone number right in the Skip app by clicking on the profile icon in the top right corner. Then, click on the gear icon in the top right corner and click “Edit Account”. If you’re using Skip’s website, go to the “Account Settings” page and click on “Edit Profile”.

For the security and privacy of your account, email address changes need to be handled by our support team and cannot be done directly within the app or website. Please contact support@skipthedishes.ca or use the chat function to get hold of one of our advisors.

If you're having trouble logging in, try the following:

Double-check that your email address and password is entered correctly. If you originally signed up using Apple ID, Google, or Facebook, try logging in with that method again.

If you're using the mobile app, please make sure it's updated to the latest version, or try logging in through our website using a web browser on your computer or mobile device.

Please ensure you have a strong and reliable WiFi or cellular data connection.

If you're trying to log in via a web browser, clearing your browser's cache and cookies can often resolve login problems. You can usually find instructions in your browser's settings or preferences under "Privacy" or "History."

If you've tried all of the steps above and are still unable to log in, please don't hesitate to contact our support team for further assistance.

We're truly sorry to see you go. If you're considering deleting your account due to a negative experience or an issue you've encountered, we would greatly appreciate the opportunity to make things right. Please contact our support team and provide us with details about your concerns. We’d be happy to look into this further for you.

If you still wish to proceed with account deletion, you can do so under "Account Settings" in the latest versions of the iOS and Android app. Your account will be disabled, and data will be deleted in accordance with our retention policies. For more information, please refer to our Terms & Services and Privacy.

If you're using a different device, can't find the option, or are having any difficulties, please don't hesitate to reach out to our support team for assistance.

Your digital gift card and redemption code will be sent to an email address of your choice. Just like magic.

You sure can. There is an option to add multiple gift cards to your basket.

There are two ways you can buy a large number of digital gift cards:

1. Through our online retail portal, you can purchase up to 100 gift cards at $10 per gift card per day or 20 gift cards at $50 per gift card per day.
2. If you need even more because you are a business, charity, or just an extremely generous individual, you’ll have to fill out and submit our corporate gift card form found here.

Triple check that your billing address matches the address on your financial records. Then try your gift card purchase again. If you are still having issues after doing this, please email us at [email protected]

Nope! You’ll only pay for the value of the digital Gift Card. Nothing else.

If your Digital Gift Card has not been delivered, you can cancel your purchase by contacting Customer Support. If the delivery date is today or in the past, your purchase cannot be cancelled.

Visa, MasterCard, American Express.

Your Digital Gift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most Digital Gift Cards are sent within an hour of the purchase transaction. For future delivery, Digital Gift Cards are sent on the morning of the scheduled delivery date. Please see the "Digital Gift Cards" section below for more about Digital Gift Cards.

Yes. To do so, go to the "For Me" tab underneath "Who is the gift card for". Your Digital Gift Card will be sent to the email address entered on the Payment Page. When you receive your Digital Gift Card alert via email, follow the instructions in this message to retrieve and redeem your Digital Gift Card.

Simply personalize the Digital Gift Card for your recipient, have it sent to yourself and then print it. Go to the "For Me" tab underneath "Who is the gift card for". Your Digital Gift Card will be sent to the email address entered on the Payment Page. Enter your recipient's name and your personal message on the Digital Gift Card messages page and complete the transaction normally. You will receive a Digital Gift Card alert via email. Follow the instructions in this message to retrieve your Digital Gift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.

Yes. If you send separate Digital Gift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an Digital Gift Card from Skip" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX Digital Gift Card from Skip."

To purchase an egift, open the Skip iMessage extension, choose the card design and amount, then follow the prompts to complete your purchase.

Yes, but the recipient might receive a URL linking to their eGift as opposed to seeing the gift card depending on the OS version.

Your Apple Wallet payment may fail for several reasons:

• Insufficient Funds: Ensure your linked card or account has enough funds.
• Expired Card: Update your Apple Wallet with the new card details if your card has expired.
• Connectivity Issues: Check your internet connection for stability.
• Technical Glitches: Retry the transaction after a moment.

If the issue continues, it might be due to a details mismatch. Please ensure:

• Correct Card Details: Verify the accuracy of the card number, expiration date, and security code.
• Billing Address: Ensure the billing address matches your card's details.

If the issue still persists, click here for further assistance. Our support team will help you resolve the issue.

You’ll need a Skip account to use your gift card

If you don’t have an account, you can create one on a desktop or mobile device. Visit SkipTheDishes.com or get the Skip app from the App Store or Google Play Store.

Once you’ve logged into your account, go to the top right corner and select the profile icon. When you press the profile icon, you should see options drop down.

Select Gift Cards (on the app) or Purchase A Gift Card (on the website).

If you’re on a desktop, scroll to the very bottom of the page where you’ll see a section asking Already Have A Gift Card? and select the Redeem button. You’ll now see a spot to claim your 16-digit gift card code. You’ll find this code in the digital Gift Card email you received. It’s shown at the end of the URL link closer to the bottom of the email. After you enter your digital Gift Card code and select the Redeem button, your Gift Card will automatically be applied as a credit to your account. You can use it on your next order(s). Yummy!

No. Digital Gift Card codes are different from voucher codes. To access the credits on your Gift Card, you’ll need to input the Gift Card code in the Redeem Gift Card section in Account Settings, not at checkout. The Gift Card amount will be added to your credits that you can use when you checkout.

You’ll need to log into your account if you’re not already. Click your profile icon. In the Skip App the credit balance will be shown at the top right. On the website, you’ll need to click on Account Settings in the menu you see when you click your profile icon. You’ll be taken to My Account where you can see your credit balance.

Contact Skip customer support by visiting the website and using the Need Help function in the top right corner.

If you are logged in, go to the top right corner and select the profile icon. Select the Need Help function to contact customer support.

When scratching the foil on your phycial gift card - please scratch gently to avoid damaging the redemption code underneath.

To redeem a gift card, simply tap on the gift card within the message. It will take you directly to the redemption screen of the app, Follow the on-screen instructions to complete the redemption.

If the Skip app is not installed, it will take you to the gift card page in your default browser

Please contact our customer support here for assistance.

No, Digital Gift Card codes are different from voucher codes. Your Gift Card code can instead be entered under the "Redeem Gift Card" section at the checkout, or by clicking on your profile, then "Gift Cards".

If you're experiencing an error when entering your Gift Card Code, we suggest you first verify the following:

• Make sure the claim code is being entered correctly. Copy and paste the code directly into the field, ensuring there are no spaces after the code
• Ensure the code is entered in the correct field. Code should be entered under "Gift Card" instead of as a Voucher
• Check your internet connection for stability
• If the error is appearing in the app, try using the website instead or vice versa

If you're still unable to redeem your gift card, please visit the Self Service Portal. If you’re still experiencing an issue, contact our support team and we’ll be happy to look into it for you.

Yes, you will receive a confirmation email with the details of your gift card purchase.

I received a Skip eGift with the iMessage app, and now I can't find it in my text history.

Your eGift is searchable by "Skip gift card" in the messages application.

Let us know which restaurant you have in mind by sending an email to [email protected].

It would also be great if you tell the restaurant's owner or manager about Skip and that you would like them featured on the website.

Interested in featuring your restaurant on Skip? You can get more info at https://restaurants.skipthedishes.com/application, fill out a form and we’ll have a member of our team get back to you right away.

To opt-out of Google Food Ordering, please reach out to your dedicated Skip Manager or Sales Representative for assistance.

Easy! Take a look at our current open positions here.

Don't see a role that fits your profile? Apply with a general application.

Skip Pay is the digital balance provided by your employer for ordering food and beverages on the Skip app/website as part of Skip For Business. You can use it to order your morning snack, lunch or grab dinner. You can use your balance more than once a day. Additional restrictions may apply according to your company's policy, please contact the Skip For Business administrator in your company for further questions.

Paying with Skip Pay is easy! Just sign in the Skip app with the email address linked to your Skip Pay allowance. You can then select pickup or delivery, choose your favourite food and proceed to checkout. Your allowance will already be selected to pay for your order. If your balance doesn’t cover the entire order, you will need to choose an additional payment method to pay for the remaining amount.

You can activate your account once your company's administrator has set up your balance. Click 'Activate now' in the activation email you receive. If you already have a Skip Pay allowance that your company's administrator has set up for you, you will not receive an email.

It can take up to one hour to receive your activation email after your company administrator activates your balance. Be sure to check your spam folder if you can't find it. Still nothing? Please contact your administrator to check if your account has been added correctly.

That’s up to you and your employer. Some people prefer to connect their Skip Pay balance to their professional email if their company provides the balance. Your employer might also choose to set the balance for company emails only.

Your employer may set restrictions on when and/or where you can use your Skip Pay balance. For further information, please get in touch with your company's Skip For Business administrator. If you don't know who it is, we recommend reaching out to your HR department.

Skip Pay will be the default payment method on your order. Once the allowance is depleted, any costs over and above the Skip Pay balance will be charged to an alternative payment method.

You can view your balance on the checkout screen of the Skip app/website prior to placing your order. You must be logged in to view your account. If you are not able to view it, please make sure you activated your Skip Pay credits via the activation email.

If you are a Skip For Business administrator you can connect to the admin portal here. If you're an employee and you can't sign into your Skip account, please try resetting your Skip password or contacting your company's Skip For Business administrator.

In your account menu, you'll see the option for Skip Pay. Here you'll find the remaining balance for the event or period that your company has set up for you.

For questions about your balance, you can contact the Skip For Business administrator within your company. If you are unclear on who your administrator is, please contact your HR department. Should you have any questions about your order, feel free to contact us. We are more than happy to help.

Either of the two methods can be used to access the hub.

Click on ‘Skip Pay’ on the header bar available on every page.

Click on the profile icon on the top right corner of the page to open the ‘Menu’. Click ‘Skip Pay Allowance’ to access the Hub

Click on the Profile icon on the top right corner of the Skip Pay Hub. You can toggle your language option between EN & FR

If your organization has not set up any address limitations. you can order from any food location that accepts Skip Pay to the location of your choice. Click on your profile icon on the top right corner of the Skip pay hub and visit My Balance Info to view any address limitations on your account.

Yes, once you type a name or select a name from the drop-down, you will be asked how much you want to share with them and can set a custom cost code for it.

You can stop sharing your balance at any time in the ‘Share My Balance” section which is accessible on the main page.

Your sharing automatically expires within 60 minutes and any unused balance is returned to your account. While sharing is active you can’t use the funds that you’ve shared

You can’t share more balance than you have currently available or more than $45. While sharing is active you can’t use the funds that you’ve shared

You will receive an email at the address associated with your Skip account notifying you regarding the receipt of a shared balance

You can receive a balance share from up to 9 people at the same time. When an order is placed the oldest share is used first and your own allowance is used last. When an order is refunded, the newest share is refunded first

Visit About & Settings via the ‘Share My Balance’ page to disable the feature. You can also see detailed information regarding sharing and ordering in this section

You can link your accounts by clicking the "Link Now" button on this page. You'll be prompted to log in to your Skip account, and then securely enter your WestJet Rewards ID and password. You will be asked to review our Data Sharing Consent Policy to authorize and finalize the connection. You will receive a confirmation message, and you can immediately start enjoying the benefits of the partnership.

When you receive a WestJet points offer directly on your Skip account, you can earn by simply placing a qualifying order as specified in the offer details. The WestJet points will then be deposited directly into your linked WestJet Rewards account. Please allow up to 6 hours after the order is delivered for the points to appear in your WestJet account balance.

You can easily use your WestJet points on Skip by converting them into Skip credits. Simply log into your linked WestJet Rewards account on the WestJet website, navigate to the Offers section for the Skip partnership, and follow the steps there to complete the conversion. Your newly converted Skip credits will be available in your Skip account right away for you to use on your next order.

When you connect your WestJet Rewards and Skip accounts, we need to confirm your identity to make sure you get all the benefits you've earned. The main piece of information shared is your WestJet Rewards ID. This unique ID is what we use to securely and accurately send your WestJet points to the correct account. Your privacy is important to us, and we only share the necessary information to make this partnership work seamlessly for you.

If you've previously linked your Skip and WestJet Rewards accounts but would like to separate them, you can do so right within your WestJet account. Simply log in to your WestJet account on the WestJet website and go to your Account Settings. There, you'll find the option to unlink your accounts. Quick note! Unlinking will stop you from earning WestJet points on future Skip orders, but any WestJet points you've already earned will remain in your WestJet Rewards account.

Through at least February 19, 2026, all customers who link their Skip and WestJet Rewards accounts will receive:

1. 500 WestJet points a. These points will be added to your WestJet Rewards account within 7 days of linking your account b. If you do not receive these points within 7 days, please contact WestJet Rewards customer service

2. 6-month free trial of Skip+ a. You will receive a voucher code to redeem for 6 months of Skip+ free within 48 hours of linking your account b. You will receive this by email or via a pop-up in the Skip app c. If you do not receive a voucher code by either email or pop-up in the Skip app, please contact Skip customer service d. If you are currently on a free trial of Skip+, redeeming this voucher will replace your current trial e. If your Skip account is presently linked with CIBC, you will not be able to redeem this voucher