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FAQs
You can order thousands of items from Walmart with Skip, including: health and beauty essentials, snacks, groceries, medications, personal care items, pet supplies and more.
To place an order with Skip, you can use either the Skip app or the Skip website and search for the Walmart store nearest you.
Couriers get transit pay, based on time and distance of order. Bonuses and incentives are based on time of day, order type, and other factors. Total Pay is shown to the courier before they accept an offer. The courier keeps 100% of customer tips.
Because Walmart is fully integrated within the Skip app and website, payment is exactly the same as any pickup or delivery order from a restaurant or convenience store partner on the Skip network.
At checkout, a pre-authorization hold (25% higher than the total amount) iis placed on your payment card based on the initial order total. Your final charge is updated after the order is completed to reflect any approved substitutions or out-of-stock items. You pay through the Skip app using your saved payment method, just like any other order.
What makes getting Walmart delivered with Skip awesome is you’ll find many of the same national and local brands you would at the store. And we’re adding more every week. We highly suggest checking out the full selection in the Skip app or on the Skip website, but here’s just a few to give you an idea:
- Pepsi®
- Gatorade
- Red Bull
- Starbucks®
- Advil
- Kellogg’s®
- Kraft
- Friskies®
- Dempster's®
- Kikkoman
- Hershey’s
- Ben & Jerry's
- Häagen-Dazs
- Purina®
- Tide
- Pampers
- Tylenol®
- Swiffer
Once an order is placed, items cannot be manually changed. If an item is unavailable, the courier will suggest a replacement in the app. You can approve or decline these substitutions in real time, and you’ll only ever be charged for the items you receive.
This can happen if items are out of stock, substitutions aren’t available, or substitution requests aren’t approved in time. Any unavailable items are removed and you’re only charged for what you receive.
Use the “Need Help” option under “Your Account” in the Skip app or website. You may cancel your order at no cost until the courier starts shopping; after that point, cancellation may not be possible or could result in charges for items already purchased. For any other concerns, Skip Support is available through the app to assist you.
Once your order is accepted, you can track it in real time in the Skip app, from shopping through delivery.
Free returns within 90 days. Go to the Customer Service desk at any Walmart Canada store and present your Skip receipt. Please note, Walmart's return policy varies by item. For returns deemed acceptable, based on the item, condition, and time of return, you will be issued reimbursement in the form of a gift card. Return info